Wait until the carriage is idle and silent before you continue. The carriage moves to the cartridge access area. Slide your fingers into the two slots, and then gently lift up to open the cartridge access door. Locate the slots on the left and right sides of the printer.įigure : Locate the slots on the sides of the printer Press the Power button to turn the printer on, if it is not already on. Remove, inspect, and then reseat the cartridgesįollow these steps to make sure that the cartridges are inserted correctly. If these steps resolved the issue, you do not need to continue troubleshooting.Īlso, Clean the electrical contacts on the ink cartrdiges. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. Turn on the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. HP recommends connecting the printer power cord directly to the wall outlet. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the printer is idle and silent before you continue. Turn the printer on, if it is not already on. Update the printer firmware using this link: Try updating the printer firmware and check if it helps. Replace low or empty ink cartridges on your printer. I understand you have ink cartridge issues with your printer.ĭid you make any changes to your printer?ĭoes the issue persist when you put the old ink cartridge back to your printer?Īre you using HP genuine ink cartridges or refilled ink cartridges?Īs you mentioned after installing a new ink cartridge you are getting an error ink cartridge needs to be replaced. Hey there! Thanks for stopping by the HP Support Forums!
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